How to Refund a Transaction In Tilled - Merchant

Overview: This walkthrough will guide you on how to access your payments and refund a transaction even before settling.

1. While on the Tilled dashboard select the "Payments" module.

2. Next, on the Payments screen, select the "Hamburger Menu" associated with the transaction you would like to refund.

3. In the drop-down menu, select the "Initiate Refund" option.

4. The issue refund pop up window will appear where you will need to input the amount you wish to refund and followed by the reason for the refund in the drop-down below. 

Note: The reasons you will have listed will be as follows: Duplicate, Fraudulent, or Requested By Customer.

5. Once you have input the amount and reason, select "Issue Refund" and your transaction will be refunded. 

Note: The funds could take up to 1-3 business days to appear back in the donors account.

Important: All donor information has been hidden to protect their privacy and information.