How to Cancel a Recurring Payment 

Overview: This walkthrough will cover how a merchant can cancel a recurring payment.

1. While signed in to your Netsimple portal, select the "Fundraising" Module on the left-hand side of your screen. 

2. Next, select the "Recurring" option in the drop-down menu.

3. Once prompted with the "Recurring Manager" screen, search the members name in the search field to bring up the account.

4. Once you find the account you are looking for select blue "Options" button associated with the recurring account in question.

5. In the drop-down menu, select the "Stop/Cancel" option to cancel the recurring transaction.

6.  Then confirm you decision to cancel the invoice for the recurring transaction by selecting "Yes."

Note: Following the cancellation you will be prompted with a window asking if you would like to notify a user via email. Simple infill any email address and send the notification.

Important: All donor information has been hidden to protect their privacy and information.